Refund & Cancellation Policy

Because e-books are digital products delivered instantly and cannot be "returned", all sales are generally final. However, we want you to be happy, so we offer refunds in the following cases:

Eligible for refund

• Duplicate payment — you were charged more than once for the same order.
• Payment deducted but e-book not delivered and we are unable to deliver it within 48 hours of your complaint.
• Defective file — the file is corrupted or unreadable and we cannot provide a working copy within 48 hours.
• Wrong product delivered and we cannot provide the correct one.

Not eligible

• Change of mind after the e-book has been delivered/downloaded.
• Purchasing the wrong title by mistake after downloading it.
• Requests made more than 7 days after purchase.

How to request

E-mail mystudymatedusolutions@gmail.com within 7 days of purchase with your order number, payment ID and reason. We will respond within 2 working days.

Refund timeline

Approved refunds are processed to the original payment method via Razorpay within 5–7 working days (bank timelines may vary).

Failed payments

If money was deducted but the payment failed, it is usually auto-reversed by your bank within 5–7 working days. Contact us if it is not.