Privacy Policy
This Privacy Policy explains how My StudyMate Edusolutions ("we", "us"), operating the brand The Success Code and this website, collects, uses, shares and protects your personal data, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India).
1. Information we collect
- Account data: name, e-mail address, mobile number, password (stored only as a one-way encrypted hash), and — if you use Google sign-in — your Google name, e-mail and profile picture.
- Billing data: address, city, state and PIN code you enter at checkout.
- Order data: items purchased, amount, order number, payment ID and payment method (e.g. UPI/card). We never see or store your card number, CVV, UPI PIN or netbanking password — payments are processed by Razorpay.
- Usage data: pages visited, products viewed, items added to cart, device type, browser, IP address, referring website and campaign tags, collected through cookies.
- Information you send us: enquiries, newsletter/offer sign-ups and reviews.
2. How we use it
- To create and secure your account, verify you by OTP and let you log in.
- To process payments, deliver e-books to your e-mail and keep them available in My Orders.
- To provide customer support and send transactional messages (OTP, order confirmation).
- With your consent, to send offers, new e-book alerts and reminders by e-mail and WhatsApp. You can opt out at any time from My Account or the unsubscribe link in every e-mail.
- To understand and improve our website, prevent fraud and comply with law.
3. Sharing
We do not sell your personal data. We share it only with service providers who help us run the website — payment gateway (Razorpay), e-mail and SMS providers, WhatsApp Business (Meta), hosting (Hostinger) and analytics (Google/Meta, if enabled) — and with authorities when required by law.
4. Cookies
We use essential cookies (login session, cart) and analytics cookies (visitor statistics). You can block cookies in your browser, but parts of the site such as login and checkout may not work.
5. Data retention & security
We keep account and order data for as long as your account is active and as required for tax and legal purposes. We use HTTPS encryption, hashed passwords and restricted admin access to protect your data.
6. Your rights
You may access and update your data from My Account, withdraw marketing consent, or request correction or deletion of your account by writing to mystudymatedusolutions@gmail.com. We will respond within a reasonable time.
7. Grievance officer
My StudyMate Edusolutions, Jaipur, Rajasthan, India — E-mail: mystudymatedusolutions@gmail.com.
We may update this policy from time to time; the latest version will always be on this page.